ck332 Privacy Policy

Introduction

This Privacy Policy ("Policy") applies to all personal data collected by ck332 ("ck332", "we", "us", "our") through the ck332.app website, mobile interface, and any related services (collectively the "Platform"). It governs how we obtain, store, process, disclose, and safeguard information about you as a player or visitor. By registering an account, making a deposit, placing a bet, or simply browsing the Platform, you acknowledge that you have read and understood this Policy and consent to the practices described herein.

ck332 is committed to handling your personal data responsibly. We collect only what is necessary to operate a safe, compliant, and enjoyable betting and gaming service for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. This Policy is written in plain English so that every player can understand exactly what is happening with their data.

Data We Collect

The following table summarises every category of personal data ck332 may collect, the specific data points within each category, and the primary purpose for collecting them:

How We Use Your Data

ck332 uses your personal data solely for the following purposes. We do not use your data for any purpose that is incompatible with those stated below without first obtaining your explicit consent:

• To create and manage your ck332 account, verify your identity, and confirm your eligibility to use the Platform including the 21+ age check.
• To process deposits and withdrawals via bKash, Nagad, and Rocket and to maintain accurate financial records for each transaction.
• To deliver, maintain, and improve the services available on the ck332 platform, including cricket betting, live casino, slots, crash games, Teen Patti Joker, and Golden Bank.
• To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bot usage, and other prohibited conduct as defined in the Terms & Conditions.
• To provide responsible gaming monitoring, including flagging unusual session patterns, enabling deposit limits and session time-outs, and processing self-exclusion requests.
• To send you service-related communications such as account verification messages, security alerts, deposit confirmations, and withdrawal notifications. We will only send promotional communications where you have opted in.

ck332 does not engage in the sale of player data to advertising networks, data brokers, or any third party whose primary purpose is the monetisation of personal information. Your data exists to serve your experience on the Platform — nothing else.

Legal Basis for Processing

ck332 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to create your account, process payments, settle bets, and deliver core platform services.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate Interest: Processing for fraud detection, platform security, and responsible gaming monitoring, where such processing does not override your fundamental privacy rights.
• Consent: Processing for optional promotional communications and personalised game recommendations, which you may withdraw at any time by contacting [email protected].

Payment Data and Mobile Banking

When you make a deposit or withdrawal via bKash, Nagad, or Rocket, ck332 receives confirmation data from those payment providers including your registered mobile number, transaction reference number, and transaction amount. ck332 does not store your full bKash, Nagad, or Rocket PIN or password. We store only the data necessary to reconcile your account balance and maintain a complete transaction history as required for AML compliance.

Transaction data is retained for a minimum of five years following the date of the transaction to satisfy financial record-keeping obligations. After this period, financial data is anonymised or securely destroyed unless a specific legal hold requires extended retention. ck332 will never share your mobile banking number with any marketing or advertising entity.

Data Sharing and Disclosure

ck332 does not sell, rent, or trade your personal data. We share data with third parties only in the following specific and limited circumstances:

• Payment Processors: bKash, Nagad, and Rocket receive only the transaction data required to complete your deposit or withdrawal. They operate under their own privacy policies and are bound by Bangladeshi financial regulations.
• Technology Partners: Game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive anonymised session data (game ID, bet amounts, outcomes) for game integrity auditing. No personally identifiable information is passed to game studios.
• Legal Authorities: ck332 will disclose personal data to Bangladeshi law enforcement, financial intelligence units, or courts when required by a valid legal order or where disclosure is necessary to prevent serious harm or criminal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of ck332's business, player data may be transferred to the acquiring entity. We will notify affected players by email or in-platform notification prior to any such transfer and provide an option to close their account if they do not consent.

Cookies and Tracking Technologies

ck332 uses cookies and similar technologies to operate the Platform securely, remember your preferences, and monitor for fraudulent or abusive behaviour. We use three categories of cookies:

• Strictly Necessary: Required for the Platform to function. These include session cookies that keep you logged in, CSRF tokens that protect form submissions, and load-balancing cookies. These cannot be disabled without breaking core functionality.
• Functional: Used to remember your language preference, display settings, and responsible gaming limit configurations across sessions. Disabling these will not break the Platform but will reset your preferences on each visit.
• Analytical: Used to understand how players navigate the Platform so we can improve features and identify bugs. Analytical data is aggregated and does not identify individual players. You may opt out of analytical cookies by contacting support.

ck332 does not use third-party advertising cookies or cross-site tracking pixels. The cookies deployed on ck332.app are first-party only, meaning they are set directly by ck332 and are not shared with external advertising networks.

Data Retention

ck332 retains personal data only for as long as is necessary for the purposes set out in this Policy or as required by applicable law. Our standard retention periods are as follows:

• Account data (name, contact details, KYC documents): retained for the lifetime of the account plus 5 years following permanent account closure, to comply with AML record-keeping requirements.
• Financial transaction records: retained for a minimum of 5 years from the date of each transaction in accordance with applicable financial regulations.
• Technical and usage data (IP logs, session records): retained for 12 months from the date of collection for fraud detection and security purposes, then securely deleted or anonymised.

Your Data Rights

As a player registered in Bangladesh, you hold the following rights in relation to the personal data ck332 processes about you. To exercise any of these rights, contact [email protected] with your registered mobile number and a brief description of your request. We will respond within 5 business days:

• Right of Access: You may request a copy of all personal data ck332 holds about you, including your account data, transaction history, and any KYC documents on file.
• Right of Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. We will process rectification requests within 5 business days.
• Right of Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to overriding legal retention obligations (e.g., AML requirements mandate that financial records be kept for 5 years regardless of erasure requests).
• Right to Restrict Processing: Where you dispute the accuracy of data we hold, or object to our processing it, you may request that we restrict processing while the matter is resolved.
• Right to Object: You may object to processing based on legitimate interests, including profiling for responsible gaming purposes. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Security

ck332 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security infrastructure includes 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that restrict employee access to player data on a strict need-to-know basis, automated intrusion detection systems, and regular third-party security audits.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ck332 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach. While ck332 takes every reasonable precaution, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to enable any additional security features offered on their account.

Protection of Minors

ck332 does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly intended for adults aged 21 and above. If ck332 becomes aware that personal data has been collected from a person under 21, that data will be immediately deleted and the associated account permanently closed. If you believe a minor has registered on ck332, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Third-Party Links

The ck332 platform may contain references to third-party payment providers such as bKash, Nagad, and Rocket. These third-party services operate independently of ck332 and are governed by their own privacy policies. ck332 has no control over and accepts no responsibility for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service before providing your personal data to them.

Changes to This Policy

ck332 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via their registered mobile number or email address at least 7 days before the revised Policy takes effect, except where immediate changes are required for legal or security reasons. The updated Policy will always be available at ck332.app/privacy-policy. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the revised Policy.